We provide Special attention and technical support to all our customers. We have a team of technical experts for every solution we provide to our customers. We strongly believe that in order to provide best solution to customer query is to fully understand it and this approach helps us to ensure that we provide accurate solutions to any queries as quickly as possible.
- We provide support thru various methods which includes telephonic support, web base support thru desktop sharing & on site visit depending on the criticalness of the issue.
- We conduct training sessions and audits at our customers end to ensure the upgradation of knowledge time to time.
- We also sign service level agreements with our customers to ensure the best of our support in defined timeline on any issues they face. We have swift and efficient escalation matrix in our organization to provide best resolution is shortest turn around time.
- We always match perception of expected support provision with actual service support & delivery.