Servigistics

An end-to-end solution for growing your after-sales service business – Service Lifecycle Management

Service lifecycle management (SLM) is the practice of aligning service parts management, technical communication, field service management, and product support operations to maximize customer uptime. Acquire the capabilities needed to turn your service organization into a sustainable, growing operation with Service Lifecycle Management.

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Transform Your After-Sales Service Organization

Missing parts, outdated technical documentation, poor first-time fix rates, and other issues hamper your ability to grow your after-sales business. To overcome these issues, you must transform the way you:

Manage service parts

Missing parts. Excess inventory. Persistent obsolescence. Low first-time fix rates.

These are the problems your service parts planners face. Limited by ERP systems built for manufacturing supply chains, they struggle to keep inventory costs low while ensuring parts are available and accessible. Effective service parts management achieves these goals by

Analyzing the relationships between multiple stocking locations
Pulling data from ERPs, maintenance systems, and other sources to predict service parts demand
Developing stocking plans based on service level objectives, budgetary limitations, and forecasts

Create, manage, and deliver up-to-date service information

Outdated service manuals. Duplicate content. Incorrect parts numbers. Obscure, misleading instructions. These and other technical communication problems have a direct impact on customer operations. They persist because your illustrators, writers, and editors do not have the resources to:

Automatically update content in conjunction with product development changes
Manage technical content originating from multiple sources
Cost-effectively deliver up-to-date documentation to customers and service personnel

Predict and prevent product failures

When a field service technician approaches a work order with no context as to what’s broken, the chances of him resolving that issue within a single visit diminishes. PTC’s solution increases first-time fix rates by:

Using real-time IoT data to diagnose equipment issues
Alerting field service personnel of impending problems
Delivering relevant service information to technicians based on the jobs they need to perform