AI is about automation and machine learning. It allows machines to observe and to learn from human behavior. AI can detect patterns in hacker attacks and provide predictive analysis for breaches before they occur. AI can also improve customer retention, engagement and support by predicting customer behavior. AI also can play a crucial role in scheduling, predictive maintenance, thru maximizing efficiency and reducing jobs (?!). At the same time, it will create new job opportunities for what human can do better including customer engagement and services which sounds like a job well-suited for humans more, plus many new jobs in developers and programmers for development and optimization of the system.
You can easily name many more potential use cases in the gaming industry after understanding what AI is about. The challenge of the AI technology is the interoperability between systems and making the technology more publicly affordable.